Qualities of a good professional person
What is professionalism ? The Merriam-Webster Dictionary defines professionalism as the conduct or qualities that characterize a profess...
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What is professionalism? The Merriam-Webster Dictionary defines professionalism as the conduct or qualities that characterize a professional person. Developing workplace professionalism is the result of individual work on the following skills:
Attitude and Self-esteem
Attitude impacts an individual’s capacity to effectively perform job functions, and an employee’s attitude is perceived as positive, negative, or neutral. This subconscious transfer of feelings results in colleagues determining whether someone has a positive attitude about their work. Self-esteem impacts attitude: low self-esteem causes lack of confidence, and higher self-esteem leads to selfconfidence, improved relationships, self-respect, and a successful career.
Communication
Successful interpersonal communication includes self-expression and active listening to develop understanding about what others are saying. To listen effectively, be sure to understand the message instead of just hearing words. This active involvement in the communication process helps avoid miscommunication.
Conflict Management
Conflict occurs as a part of the decision-making process, and the way it is handled makes it positive or negative. People often have different perspectives about the same situation, and actively listening to the other’s viewpoint helps neutralize what could become negative conflict.
Customer Service
Health insurance specialists serve as a direct point of contact for a provider’s patients, and they are responsible for ensuring that patients receive an excellent level of service or assistance with questions and concerns. It is equally important to remember that colleagues deserve the same respect and attention as patients.
Diversity Awareness
Diversity is defined as differences among people and includes demographics of age, education, ethnicity, gender, geographic location, income, language, marital status, occupation, parental status, physical and mental ability, race, religious beliefs, sexual orientation, and veteran status. Developing tolerance, which is the opposite of bigotry and prejudice, means dealing with personal attitudes, beliefs, and experiences. Embracing the differences that represent the demographics of our society is crucial to becoming a successful health professional.
Leadership
Leadership is the ability to motivate team members to complete a common organizational goal display. Leaders have earned the trust of their team, which is the reason the entire team is able to achieve its objective and set the standard for productivity, and even revenue goals. Interestingly, the leader identified by the team might not be the organization’s manager or supervisor. Leaders emerge from within the organization because they have demonstrated beliefs, ethics, and values with which team members identify. Managers who are not threatened by the natural emergence of leaders benefit from team harmony and increased productivity. They receive credit for excellent management skills, and they begin the process to leadership when they begin to acknowledge the work ethic of the team and its leader.
Managing Change
Change is crucial to the survival of an organization because it is a necessary response to implementation of new and revised federal and state programs, regulations, and so on. While the organization that does not embrace change becomes extinct, such change disrupts the organization’s workflow (and productivity) and is perceived as a threat to employees. Therefore, it is the role of the organization’s leadership team to provide details about the impending change, including periodic updates as work processes undergo gradual revision. Employees also need to understand what is being changed and why, and the leadership team needs to understand employees’ reluctance to change.
Productivity
Healthcare providers expect health insurance and medical coding/billing specialists to be productive regarding completion of duties and responsibilities. Pursuing professional certification and participating in continuing education helps ensure individual compliance with the latest coding rules and other updates. Increased knowledge leads to increased productivity and performance improvement on the job.
Professional Ethics
The characteristics of a successful health insurance specialist include an ability to work independently, attention to detail, ability to think critically, and a strong sense of ethics. The American Heritage Concise Dictionary defines ethics as the principles of right or good conduct, and rules that govern the conduct of members of a profession.
Team-building
Colleagues who share a sense of community and purpose work well together and can accomplish organizational goals more quickly and easily because they rely on one another. This means colleagues provide help to and receive help from other members of the team. Sharing the leadership role and working together to complete difficult tasks facilitates team-building.
Attitude impacts an individual’s capacity to effectively perform job functions, and an employee’s attitude is perceived as positive, negative, or neutral. This subconscious transfer of feelings results in colleagues determining whether someone has a positive attitude about their work. Self-esteem impacts attitude: low self-esteem causes lack of confidence, and higher self-esteem leads to selfconfidence, improved relationships, self-respect, and a successful career.
Communication
Successful interpersonal communication includes self-expression and active listening to develop understanding about what others are saying. To listen effectively, be sure to understand the message instead of just hearing words. This active involvement in the communication process helps avoid miscommunication.
Conflict Management
Conflict occurs as a part of the decision-making process, and the way it is handled makes it positive or negative. People often have different perspectives about the same situation, and actively listening to the other’s viewpoint helps neutralize what could become negative conflict.
Customer Service
Health insurance specialists serve as a direct point of contact for a provider’s patients, and they are responsible for ensuring that patients receive an excellent level of service or assistance with questions and concerns. It is equally important to remember that colleagues deserve the same respect and attention as patients.
Diversity Awareness
Diversity is defined as differences among people and includes demographics of age, education, ethnicity, gender, geographic location, income, language, marital status, occupation, parental status, physical and mental ability, race, religious beliefs, sexual orientation, and veteran status. Developing tolerance, which is the opposite of bigotry and prejudice, means dealing with personal attitudes, beliefs, and experiences. Embracing the differences that represent the demographics of our society is crucial to becoming a successful health professional.
Leadership
Leadership is the ability to motivate team members to complete a common organizational goal display. Leaders have earned the trust of their team, which is the reason the entire team is able to achieve its objective and set the standard for productivity, and even revenue goals. Interestingly, the leader identified by the team might not be the organization’s manager or supervisor. Leaders emerge from within the organization because they have demonstrated beliefs, ethics, and values with which team members identify. Managers who are not threatened by the natural emergence of leaders benefit from team harmony and increased productivity. They receive credit for excellent management skills, and they begin the process to leadership when they begin to acknowledge the work ethic of the team and its leader.
Managing Change
Change is crucial to the survival of an organization because it is a necessary response to implementation of new and revised federal and state programs, regulations, and so on. While the organization that does not embrace change becomes extinct, such change disrupts the organization’s workflow (and productivity) and is perceived as a threat to employees. Therefore, it is the role of the organization’s leadership team to provide details about the impending change, including periodic updates as work processes undergo gradual revision. Employees also need to understand what is being changed and why, and the leadership team needs to understand employees’ reluctance to change.
Productivity
Healthcare providers expect health insurance and medical coding/billing specialists to be productive regarding completion of duties and responsibilities. Pursuing professional certification and participating in continuing education helps ensure individual compliance with the latest coding rules and other updates. Increased knowledge leads to increased productivity and performance improvement on the job.
Professional Ethics
The characteristics of a successful health insurance specialist include an ability to work independently, attention to detail, ability to think critically, and a strong sense of ethics. The American Heritage Concise Dictionary defines ethics as the principles of right or good conduct, and rules that govern the conduct of members of a profession.
Team-building
Colleagues who share a sense of community and purpose work well together and can accomplish organizational goals more quickly and easily because they rely on one another. This means colleagues provide help to and receive help from other members of the team. Sharing the leadership role and working together to complete difficult tasks facilitates team-building.